REGULATORY COMPLIANCE

Care Quality Commission

Numi Scan Gateshead is proud to be registered with the Care Quality Commission (CQC), demonstrating our commitment to providing safe, effective, and high-quality care.

ABOUT THE CQC

What is the Care Quality Commission?

The Care Quality Commission (CQC) is the independent regulator of health and social care services in England. Established in 2009, the CQC ensures that hospitals, clinics, care homes, and other healthcare providers meet fundamental standards of quality and safety.

Similar to how Ofsted regulates schools, the CQC monitors healthcare providers to protect patients and ensure they receive safe, effective, compassionate, and high-quality care. All healthcare providers offering regulated activities in England must be registered with the CQC.

As a registered provider, Numi Scan Gateshead undergoes regular monitoring and inspection to ensure we continue to meet the required standards. Our registration demonstrates our commitment to transparency and accountability.

Professional healthcare standards and quality assurance in medical setting
REGULATORY ROLE

What Does the CQC Do?

The CQC plays a vital role in maintaining healthcare standards across England.

  • Registering health and social care providers who meet quality standards
  • Monitoring and inspecting services to ensure ongoing compliance
  • Taking action against providers who fall below standards
  • Publishing inspection reports and ratings for public transparency
  • Protecting the rights and safety of vulnerable people
  • Listening to and acting on concerns from patients and the public

For more information about the CQC and to view provider ratings, visit www.cqc.org.uk

QUALITY FRAMEWORK

The Five Key Questions

The CQC assesses all healthcare providers against five fundamental questions. Here's how Numi Scan Gateshead meets each standard.

Safe

Are patients protected from abuse and avoidable harm? We maintain rigorous safety protocols, regularly serviced equipment, and trained staff to ensure your wellbeing at every visit.

Effective

Does the care achieve good outcomes? Our qualified sonographers use evidence-based practices and the latest ultrasound technology to deliver accurate, reliable results.

Caring

Are patients treated with compassion, dignity and respect? We understand that every scan is a precious moment, and we treat all our patients with kindness and sensitivity.

Responsive

Are services organised to meet patients' needs? We offer flexible appointments, clear communication, and personalised care tailored to your individual requirements.

Well-Led

Does the leadership ensure high-quality care? Our management team is committed to continuous improvement, staff development, and maintaining the highest standards.

OUR PLEDGE

Our Commitment to You

As a CQC registered provider, we uphold the highest standards of care. Here's what you can expect from Numi Scan Gateshead.

All staff receive comprehensive training and ongoing professional development
Our sonographers are experienced and registered
Patients are treated with dignity, respect, and compassion at all times
We maintain a safe, clean, and comfortable environment
We communicate openly and honestly about our services and findings
We protect patient confidentiality and handle data responsibly
We welcome feedback and act on concerns promptly
We continuously review and improve our practices

Transparency & Accountability

We believe in complete transparency. Our CQC registration means we are held accountable to the highest standards, and our inspection reports are publicly available. If you ever have concerns about our service, we encourage you to speak with us directly or contact the CQC.

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